FAQs

Browse frequently asked questions below.

Does the Singularity Commerce Management Platform provide a foundation for omnichannel commerce?

Yes. We’ve developed the Singularity Commerce Management Platform to enable you to work with all of your B2B and B2C selling channels through a single management console. You can view the order source in the management console, and your customers will be able to see all of their orders, regardless of selling channel, on your eCommerce website.

Singularity eliminates the need for separate management or administrative sites for each business. This means you can spend less time managing your business, and also ensures a seamless user experience across multiple sales channels and eCommerce sites.

learn more about management console features

What is omnichannel commerce?

Omnichannel is a multichannel commerce approach that provides your customers with multiple ways to view and order your products – from mobile devices, from desktops, and from good old fashioned calls or visits to their sales reps. All orders, regardless of their origination of being placed, are compiled in a central system.

learn more about multichannel and omnichannel commerce strategies

Will Singularity help me make my websites mobile-friendly?

Even better – Singularity will help you make your eCommerce website not only mobile-friendly, but mobile-optimized. Our solution employs adaptive technology, which enables your website to adapt to any devices operating system and screen size. That means your customers are getting the best user experience on any device, including desktops, laptops, tablets and smartphones.

Who helps me migrate to the Singularity Commerce Management Platform?

We do. We realize the importance in keeping costs down, lessening the burden on your IT team, and getting the system up quickly, so we implement the platform for you. We provide you with a dedicated account manager who serves as your onboarding project manager, as well as your day-to-day point-of-contact after your launch.

learn more about concierge services

What does cloud-based mean?

The Singularity Commerce Management Platform is cloud-based, meaning the software is accessed over the internet instead of your hard drive. This means the system is easily accessible for you and your company, and does not require any installation on your computer.

What are the benefits of a cloud-based platform versus an in-house solution?

Singularity’s cloud-based software as a service (SaaS):

  • Delivers significant IT cost savings    learn how
  • Enables Quick platform launch
  • Deploys affordable software applications that integrate seamlessly with your existing systems
  • Has flexible settings for your unique business rules and processes
  • Is scalable to grow exponentially with your business
  • Can connect with other systems to provide a better, more streamlined user experience
How can Singularity help to reduce IT costs?

The Singularity Commerce Management Platform is cloud-based, so it:

  • Eliminates the Capital Expenditure (CAPEX) associated with purchasing expensive networked hardware and on-premise software.
  • Reduces the Operating Expenses (OPEX) associated with IT resources required to implement, program, monitor and update an on-premise system.
  • Ensures members of your team can interact with the system without heavy IT cost and resource support. The platform is very intuitive and easy-to-use, further reducing operational burdens.
  • Includes new feature rollouts developed by the Singularity team on a regular basis

Who will benefit from using the Singularity Commerce Management Platform?

Everybody wins. The platform has features that the executive team, sales reps, content managers, product data managers, administrators, the fulfillment team, and your customers will all benefit from.

browse features

How often are new features released on the platform?

The Singularity Commerce Management Platform continuously evolves based on the combined needs of the community of users. Regular upgrades keep the platform up to date with the latest innovations and market demands. The resulting enhancements benefit the entire Singularity community. Our solution is not only built to meet today’s business requirements, but will also scale to evolve with market changes and as your business grows.

Does the Singularity Commerce Management Platform include a centralized system for managing data and content?

Yes. The platform’s management console effortlessly handles all types of information, and can be configured based on your unique business rules. The platform acts as a central repository for editorial content, product data, images, order management, promotions, customer account information, and more.

browse management console features

Will Singularity design my website?

Singularity can create a website template for you, use an existing design, or work with a designer of your choosing. The Singularity Development Team will implement the design for your eCommerce and mobile sites on the Singularity Commerce Management Platform.

5 tips for driving customer acquisition & loyalty

What kind of systems can Singularity integrate with?

We have experience integrating with many systems, from ERP systems, to distributors with unique product data, to accounting software.

Some examples of systems we’ve helped our clients connect with are:

  • Infor
  • Sage
  • Intuit QuickBooks
  • Etilize
  • Ingram Micro
  • True Value
  • Department of Defense
  • Essendant (formally United Stationers)
  • CED – Consumer Electronics Distributor
  • Audio America

Can I manage multiple websites? Brands? Selling channels?

The flexible features of the Singularity Commerce Management Platform enable you to manage multiple websites, multiple brands, multiple selling channels and multiple types of customers, which powers you to use 1 single platform to organize a multi-faceted business structure.

What are the steps to go live with Singularity after signing?

We realize the importance of getting your system up quickly. When you choose Singularity, a dedicated Account Manager will work with you to learn about your specific business and requirements and help you through the onboarding process. The onboarding process includes data migration services, website development, any required system integrations, and 1-on-1 platform training. We will then help you launch your new eCommerce site and management console. After launch, your Account Manager will be available to answer any day-to-day questions and address update requests that come up.

As a client, what happens if I have a question or want a new feature?

Your dedicated Account Manager is on deck to answer any day-to-day questions and address update requests. At Singularity, we make it our mission to understand your business and business requirements. This knowledge, combined with industry expertise and a clear appreciation of your goals, enables us to help you succeed.

What is faceted search and navigation?

Faceted search and navigation allow customers to apply multiple filters to a product catalog and is essential to helping users find what they’re looking for easily and quickly. Singularity supports category-specific filters that are shown in-the-moment based on the search results page or category your customer is on.

Will Singularity host my website?

The Singularity Commerce Management Platform and Management Console are hosted in the cloud. We take care of every aspect of running, managing, and troubleshooting your Singularity solution. This includes hosting, security, PCI compliance, updates, bug fixes, and monitoring; not to mention any customizations you need. With Singularity you can focus on running your business. We’ll take care of the tech.

Have more questions or want a free consultation?
AS SEEN IN
dealerscope
technology integrator
CE Pro

Let us give you a demo!

Tell us about yourself
and we'll do the rest.

Your request has been received!

We'll get back to you shortly to schedule a demo.

×
×

signup for news and industry updates

* indicates required
×
×

Get Our Whitepaper